Returns and exchanges

Wild Piccolo offer a return and exchange policy. We recommend trying your pet gear on in the comfort of your home, to avoid any potential dirt or damage to the original condition of the product. If you are not happy with your product, you may return it unworn, in the original compostable packaging. 

To be eligible for a refund / exchange / credit - please ensure your product is unworn and in the same condition that you received it. Your product must be returned within 14 days of our despatch date.

 

1. exchanges

If for any reason there is a fault with your product, please let us know straight away. If you need to exchange it for a different size, please add a note to your returning package & write the required replacement. Exchanges are free (excluding postage back to us)

2. refunds

Once your return has been received and inspected, if all checks out, we will process the refund.
Please note; there is often processing times before the refund will show in your bank. 

If you haven't yet received your refund please check/refresh your bank account again or contact your bank for their processing times, 
If you’ve done all of this and you still have not received your refund, please contact us at heywildpiccolo@gmail.com

Wild Piccolo

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